Bug Reports
Found a bug? Help us improve AutoSizer by reporting issues you encounter. Your feedback helps us provide better service for everyone.
Common Bug Categories
Image Processing Issues
Problems with image resizing, cropping, or optimization
Common Issues:
- Images not processing correctly
- Wrong output dimensions
- Quality issues or artifacts
- Format conversion problems
Platform-Specific Issues
Problems with specific platform integrations
Common Issues:
- Etsy image requirements not met
- Shopify upload failures
- Amazon optimization issues
- Instagram format problems
Account & Authentication
Login, account, and access problems
Common Issues:
- Login failures
- Account access issues
- API key problems
- Billing and subscription issues
Performance & Speed
Slow processing or system performance issues
Common Issues:
- Processing taking too long
- Upload failures
- Timeout errors
- System unresponsiveness
How to Report a Bug
Check Existing Issues
Search our known issues to see if your problem has already been reported
Gather Information
Collect details about the issue, including steps to reproduce and error messages
Submit Report
Use our bug report form or contact support with all the details
Track Progress
Monitor the status of your report and receive updates on fixes
Information to Include in Your Report
Help us fix issues faster by providing these details
Required Information
- Clear description of the problem
- Steps to reproduce the issue
- Expected vs actual behavior
- Browser and device information
Helpful Information
- Error messages or screenshots
- Account type and plan
- Time and date of occurrence
- Sample images (if applicable)
Bug Report Status
Submitted
Your report has been received and is being reviewed
Confirmed
We've confirmed the issue and are working on a fix
In Progress
Our development team is actively working on the fix
Resolved
The issue has been fixed and deployed
Response Times
How quickly you can expect a response based on issue severity
Service Down
Response within 2 hours
Major Feature Broken
Response within 24 hours
Minor Issues
Response within 48 hours
Ready to Report a Bug?
Help us improve AutoSizer by reporting any issues you encounter. Your feedback is valuable to us and our community.